All orders are package very discreetly in padded envelopes with heat sealed sachets inside, no mention of products names or the website name on the out side of the packages.
We ship to all countries including USA, Australia and New Zealand. We ship orders from multiple warehouses: China and some cases from EU, USA, Kazakhstan. Depending on what you want to order and where to send, as well as to stock availability, we will offer shipping from the optimal warehouse.
All orders are supplied with a tracking numbers. You will get it after your order has been shipped.
Registered Airmail: about 8-14 days
EMS: about 6-9 days
UPS, FedEx or DHL: about 5-7 days
We do not offer any guaranteed shipping dates, all estimated shipping dates and times are that of other curriers. If you have any complaints regards shipping times please take that up with the shipping/postal company.
Please wait at least 21 days before contacting us if your shipment has not arrived. Please note that we will no longer respond to any enquiries about the whereabouts your shipment, if made within the first 21 days. As much as we want to provide excellent customer service, we get far too many enquiries like this and it takes up a lot of our time to reply to each one. There is nothing we say or do for you anyway, other than to tell you to be patient. We will not call or chase up orders until the 21 days period as passed. We will reship the order after 21 business days if its not arrived and then file a claim for a lost package.
We do not offer reshipping or refunds if your envelope has been sized on the customs. But for some orders we can have exceptions.
We can ship to “Poste Restance”, but from our experience it is extremely high risk – these parcels seem to inexplicably disappear without a trace. We do not recommend it. But we can ship to a P.O. Box address if this need.
We do not supply free samples, there is sample amounts for sale on the website and very reasonably priced. If you have doubts to our company – please contact us by e-mail and we prove that you can trust us.
If you made a mistake when ordering, just send us a message in the order details and we‘ll cancel it for you. Then just go ahead and submit a new order.